Help
Support
FAQs from the live help catalog.
Still stuck?
Send a support request. Booking-linked complaints belong in the customer app so they attach to the trip.
Where is my booking?
Open My bookings. Upcoming, scheduled, and history are separate tabs.
How do I complain about a trip?
Open the trip and tap Complaint, or create a booking-linked ticket in Support. Attach a photo if it helps.
How are payments confirmed?
Cash is confirmed by the driver. UPI and card wait for a signed webhook. The app cannot mark a payment captured.
Send a request
We email the KarnaRide team and save this in the admin panel. Paid trips are booked in the customer app after sign-in.